Turn customer and employee feedback into clearer decisions and stronger action

Sogolytics is an AI-powered experience management platform that uncovers what drives satisfaction and loyalty across every customer touchpoint and every employee. 500,000+ users. 100,000+ customers across 96 countries.
Featured in the Forrester Customer Feedback Management landscape. ISO 27001, SOC 2 Type II, GDPR and HIPAA compliant.
Omnichannel feedback • Real-time insight • Alerts and action
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We’ll map one customer or employee journey and identify your highest-impact feedback gaps.

What Sogolytics does

Feedback, captured and acted on in real time

Sogolytics combines customer experience, employee experience, enterprise feedback, and insight-to-action workflows in one mature platform. Capture feedback across surveys, journeys, channels, touchpoints, teams, and locations. AI-assisted design, sentiment analytics, and automated alerts move teams from feedback to action in minutes, not months.
The problem we solve

You collect feedback through scattered tools, but insights never reach the people who can act on them.

Surveys take weeks to build and analyse, so problems are stale by the time you spot them.

You're paying for enterprise feedback platforms priced on features you'll never switch on.

What improves

Higher retention and loyalty by closing the loop on customer and employee feedback fast.

Faster insight cycles with AI-assisted design and real-time analytics.

Enterprise capability without enterprise complexity. Plans scale by usage, not by locking features behind tiers.

The platform

One platform for customer and employee experience

Sogolytics brings customer experience, employee experience, and enterprise feedback into a single platform, with the reporting, analytics, alerts, and action planning to do something about what you find. For UK and Europe, we start with customer-facing use cases where structured feedback drives clearer decisions and faster operational action.
SogoCX
Customer Experience
Omnichannel listening, Voice of Customer, journey mapping, customer analytics, NPS, and alerts with action plans on one interactive dashboard.
SogoCore
Enterprise Feedback
Secure, collaborative survey and assessment platform with smart logic, advanced analytics, and controlled distribution.
SogoEX
Employee Experience
Engagement, eNPS, pulse surveys, 360 feedback, and HR analytics to retain and develop your people.
Managed Research
Done-for-you research
Managed Research is available where you’d rather Sogolytics’ expert team ran the programme end to end, from survey design to action-ready reports.

How it works (simple as 1-2-3)

From scattered feedback to confident action

Capture feedback everywhere
Collect customer and employee insight across surveys, journeys, channels, touchpoints, teams, and locations.
Analyse in real time
Automated text and sentiment analysis surfaces the drivers behind every score.
Act and close the loop
Trigger alerts and action plans so the right team responds before customers or employees churn.

Top use cases for retail & commerce teams

Built for organisations where experience is the product

Retail and eCommerce is where we start in UK and Europe. The platform works anywhere customer or employee experience drives commercial outcomes.

Post-purchase and journey CX tracking

Measure satisfaction across every touchpoint and fix friction fast.

Employee engagement for frontline teams

Track sentiment across sites, reduce turnover, improve performance.

NPS and loyalty programmes

Deepen brand loyalty and turn detractors into advocates.

How we start (Audit, demo, and guided launch)

A structured evaluation and launch path

Experience Audit

We review your current feedback setup, CX and EX use cases, and operational goals.

Custom Demo and Business Case

Survey build, integrations, dashboard and alert configuration aligned to your stack.

Guided Launch Plan

We define the first rollout, the measures, the ownership, and the early reporting cadence.

You finish with a clear view of the platform against your objectives and a defined plan for the first rollout.

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Real results from Sogolytics customers

Happy customers, with their happy customers

Sogolytics helps me deliver top-notch client experiences and drive customer retention.
Richard R. Shapiro
Founder, The Center for Client Retention
It’s really a partnership, more than just a solution.
Genice DeCorte
CEO, HealthShare Credit Union
The support from Sogolytics has been amazing.
Katherine Bullock
Marketing Manager, Virginia Physicians for Women
Powered by Cloud & Commerce
Cloud & Commerce is the GTM and channel operating partner supporting Sogolytics’ expansion across the UK and Europe. We work with enterprise teams, agencies, and multi-location operators to structure experience audits, business cases, and guided rollouts.

Frequently Asked Questions

Is it GDPR compliant?

Yes. Sogolytics is ISO 27001 certified, SOC 2 Type II, PCI DSS, and GDPR and HIPAA compliant, with EU-compliant data handling.

AI-assisted design lets you build surveys in minutes. A first rollout with integrations is scoped in your guided launch plan, so timing reflects your stack and your goals.

No — Sogolytics integrates via its automation and integration layer. We typically start with one journey.

Yes — SogoCX and SogoEX run on the same platform, so you manage customer and employee experience in one place.

24/7 human support, staffed by real people ready to help whenever you need them.

Plans scale by usage — responses, emails, and users — rather than locking core features behind higher tiers.

Ready to turn feedback into growth?

Book a demo or start with a focused experience audit. We’ll show you where retention and revenue are leaking and how to fix it.
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